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Name: Dawn

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Beyond helpful

I was scared about how to deal with my mortgage, and expected to come in for a formal meeting. I was delighted to be offered a telephone interview, Kayleigh completely understood my situation, and was very helpful offering a solution and explaining what I had to do. All was rearranged with no problems. I don't know why I worried, Newbury Building Society has always found a way to help me since I first enquired about a mortgage 24 years ago. Thank you. Reviewed on: 22nd February 2020

Reply from Hi Dawn, thank you for your kind words and for taking the time to leave feedback. We will share your comments with Kayleigh, who will be so pleased to know this. Thanks again, it's much appreciated. Response date: 24th February 2020