Write a review

Member Profile

Name: Angry of Kilmarnock

Most Recent Reviews (1/1)

View All

Do not have an accident at the weekend. Don't use if you are dependent on your car.

My husband had an accident in Glasgow on a Saturday. It took hours to get through to the insurance on the phone and then another 3 hours for the recovery truck to get there. The truck would only take the car to an unspecified 'secure' place in Glasgow leaving my disabled husband stranded in Glasgow. The claims department only works office hours so he couldn't even contact them until Monday. Since then they keep fobbing him off with assorted excuses why his car has not been taken to the local garage for repair and until it's received the garage won't let him have a courtesy car. Shocking treatment of a disabled driver who is dependent on a car. Reviewed on: 25th February 2020