I applied for the John Lewis Partnership Card on 4 Feb and I received a confirmation email saying that I will receive a decision within 5 working days. I have received nothing until 25 Feb so I called 03453003830.
The customer service Marina did not explain why there was no update. And she requested me to answer all her questions about how much council tax, electricity and water bills I am paying every month on phone. She insisted not to send me an email about all the questions so I have to prepare the figures while holding the call. It took me a while to find out all my bills on the computer and I told her all the figures she needed. She said she will email me about the required documents I have to provide. I spent 30 mins on the phone with her for answering those questions that should be asked during the online application.
After the call, I did not receive any emails so I called again. Another lady checked for me that no email was sent to me. I was really upset and I read all the recent negative comments online. I decided to cancel my application. I asked the lady to cancel it for me. She said the application will be automatically cancelled after 30 days of application. Does it mean that if I am not checking about my application, it will be cancelled automatically? Both customer service advisers are not keen to help me to get the application done.
John Lewis and Waitrose staffs always provide excellent customer service. I can't accept and believe that the application process of the partnership card is so unprofessional and the staffs are not helpful. I agree with other comments that there is no emails, no online chat, but just a phone number to contact the card centre which wasted time on phone.
JUST SAVE YOUR TIME! You can find a better credit card provider & John Lewis's partnership card definitely not the good one. The application process is so poor which I can imagine how troublesome it would be if the card has any issues in the future.
Reviewed on: 25th February 2020
I applied for the John Lewis Partnership Card on 4 Feb and I received a confirmation email saying that I will receive a decision within 5 working days. I have received nothing until 25 Feb so I called 03453003830.
The customer service Marina did not explain why there was no update. And she requested me to answer all her questions about how much council tax, electricity and water bills I am paying every month on phone. She insisted not to send me an email about all the questions so I have to prepare the figures while holding the call. It took me a while to find out all my bills on the computer and I told her all the figures she needed. She said she will email me about the required documents I have to provide. I spent 30 mins on the phone with her for answering those questions that should be asked during the online application.
After the call, I did not receive any emails so I called again. Another lady checked for me that no email was sent to me. I was really upset and I read all the recent negative comments online. I decided to cancel my application. I asked the lady to cancel it for me. She said the application will be automatically cancelled after 30 days of application. Does it mean that if I am not checking about my application, it will be cancelled automatically? Both customer service advisers are not keen to help me to get the application done.
John Lewis and Waitrose staffs always provide excellent customer service. I can't accept and believe that the application process of the partnership card is so unprofessional and the staffs are not helpful. I agree with other comments that there is no emails, no online chat, but just a phone number to contact the card centre which wasted time on phone.
JUST SAVE YOUR TIME! You can find a better credit card provider & John Lewis's partnership card definitely not the good one. The application process is so poor which I can imagine how troublesome it would be if the card has any issues in the future.
Reviewed on: 25th February 2020
