Having invested, through PO savings, for the last three years with an annual fixed rate bonus my online savings account needed to be renewed in December 2019.
Imagine my surprise when whilst renewing I was advised that they would have to confirm the source of my investment, when I was simply transferring money within their banking department.
It took them nearly two weeks to open the new account during which time the money earned .25%
They declined my formal complaint, I went to financial ombudsman and bingo they accepted my complaint and paid me for lost interest, but nothing for time wasted recovering what was mine.....
Avoid them at all cost, moral of story, I’ve got my lost interest now I’m moving all the money to somewhere else!!
Reviewed on: 18th March 2020
