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Name: John Owens

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Utterly useless as usual - I need a one word answer from one of their staff but they appear to have switched everything off....

1
Myself and my partner have been stuck with this useless waste of space firm since our SIPPS were transferred over to the a few years ago. The only reason I don't change SIPP providers is the extortionate costs of doing so. They don't communicate with each other, don't have direct email addresses - only a generic one which they don't answer - and in this time of coronavirus chaos , they have decided to switch their phone system off, without having mobile numbers you can actually speak to somebody about an urgent matter. They appear to have a horrifically high staff turnover rate - not surprising really. Because of their incompetence I have managed to claim compensation for their actions several times - they seem deathly afraid of the regulator. If you are looking for a SIPP provider - avoid this firm unless you want to increase your stress levels and get ripped off for their "support" in the process Reviewed on: 27th March 2020
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John Owens