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Name: Mel

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AVOID AT ALL COSTS

just now AVOID AT ALL COSTS,WORST FINANCE COMPANYS IVE EVER HAD. Purchased car in december 2018, had problems with car within a week & no joy from cowboy dealer, contacted blue along with report & evidence & they tried to fob me off. After several calls complaining they got hold of dealer & made them reimburse me the costs for new brakes. A month down the line dpf light came on, took to main dealer who diagnosed unable to regen & new dpf required at £2k. Contacted blue again who advised serviceable item. I requested to back the car but they refused. Contacted obudsman & 12 months later still waiting for outcome. November 19 i was signed off work with depression & had sick notes which i forwarded to blue motor finance & informed them i couldnt afford the monthly repayments as only getting SSP. They were not interested & threatened to repossess my car & i would still owe them over £3k or they would issue CCJ. This was not helping my mental health & making it worse with worry. Jan 20 i lost my job & again updated them & advised was applying for UC which would take 6 weeks for payment & i still would not be able to afford the £209 they required. I asked if i could pay £100 a month till back in employment or a payment holiday, they abruptly said no, monthly payment plus the 2 months arrears or will be issuing ccj, repossessing the car, or i could VT but would still owe them thousands & would expect same payment each month. They have put defaults on my credit file which is now ruined and have sent threatening letters & emails & calls despite my situation not improved. With covid 19 im unable to find a job let alone start so nothing i can do. Im worried every day they will send baliffs and i cant be without a car as have a child. All my other creditors have put 90 day holds on my payments no problems, these are the ONLY company who will not help at all, non sympathetic, rude staff with zero customer service & ruin peoples credit history. I do not know how they are allowed to still be trading & pray the obudsman go in my favour. Reviewed on: 31st March 2020

Reply from Dear Mel - firstly please accept my apology for not responding to your message until now. We have only just engaged with this forum this week and I am now reviewing the messages and trying to get back to our customers respectively. I'm so sorry to hear of your circumstances last year and if possible, we would really like the opportunity to review your account to see if a) we can offer any additional support now for you and b) review how your previous complaint was handled for you. Would you please mind adding your agreement number to this review or reaching out to us at [email protected] and marking your email for the attention of the Director of Customer Relations? We look forward to hearing from you soon Blue Motor Finance Response date: 10th February 2021