I have been driving for over 25 years and have never experienced a more money grabbing and incompetent car insurer than Go skippy.
My son's car insurance was due for renewal and Go skippy was one of the cheaper insurers on Go Compare without a black box. The first instalment was paid and then the emails started requesting a multitude of information one being the proof of no claims. The previous insurer Admiral sent an email to confirm and this was forwarded to GoSkippy. We heard nothing until an email was sent saying the policy would be cancelled as the relevant documents had not been provided. A phone call was made to GoSkippy call centre in South Africa and they wanted an actual letter on headed paper from the previous insurer and wanted it attached to an email. Admiral had no issue doing this but explained it is not usual practice as the email was enough. Also Go skippy only gave us three days to present the letter which was totally unacceptable. As soon as Admiral provided the letter it was forwarded to Go skippy and a follow up call was made. My son was then told that there was a discrepancy with the length of his no claims as they had three years recorded and the letter was for one year. My son explained that this must be a mistake and could they not recalculate the premium payments. Go skippy said no and only offered a cancellation my, son had not been insured for even a month and they wanted to charge over £300! When he asked what this was actually for she could not say, when he asked to speak with a manager she said there was no manager to speak to. She was rude, unhelpful and obnoxious. My son basically said he had no choice but to cancel and felt almost black mailed, whilst on the phone he completed another quote with the one year no claims and strangely Go skippy came up again as the cheapest! But they still refused to insure him over the phone. My son requested a break down of the costs and to date all he has received is a demanding payment letter.
He is now insured with another insurer, however I have noticed that they use the same finance company! So be aware as I think a lot of these insurers use the same underwriters and finance companies.
Has anyone been successful in reporting Go skippy to FCA/ombudsmen? As reading all of these reviews Go skippy need to be closed down!!
Reviewed on: 4th April 2020
