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Name: kevin johnson

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Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website" Bloody jokers!! I'm amazed that HSBC could be capable of dreaming-up a policy where customers are knocked off the queue because they don't immediately pick-up the phone, 16-days after making the request for that call..... By its own actions, HSBC has proven to me that it is is not focussed on my needs. Consequently, it is not the bank I want to do business with. As soon as quarantine is lifted, Im going to close my HSBC accounts and take my money elsewhere. I would be unable to recommend HBSC to anyone. Reviewed on: 16th April 2020