Disgusted at the way my mother has been treated with her RAC car insurance.
Took out a few months ago then had a letter so say there was a problem with her policy and need to ring to sort it. Rang RAC car insurance to be told dont worry theres nothing on the system and no problem with the insurance. She was told to "ignore the letters" then has a letter to say her insurance will be cancelled in the next couple of days.
Again, another phone call which they say she put in a claim in 2016 but they couldn't tell her what it was for so said she will have to ring her insurance for the year 2016 bearing in mind shes had no problem in the years after 2016.
Rang her old insurance which they have no record of a claim because it never happened.
They have said they will over ride the insurance cancellation but will have to pay £300 to keep the policy which will be refunded if she can prove there was no claim.
So meanwhile I am sorting the paper work out from her old insurance to send to RAC to prove this!
Shocking customer service and really don't care about the customer.
Reviewed on: 21st April 2020
