very rude customer service. just because they re the only halal bank in uk offering halal mortgage they think they can do as they please. they are very rude, they think they can get away with it because they are the only halal mortgage in uk.
From day one they have been problematic. I still stayed patient and pushed through because it is a halal bank. But no more. it is April 2020 now. i have broken down and given up with this bank now.
They are just impossible to work with. they have a very informal approach where they try to befriend the customers, i guess they are fellow muslims so ok .... this in effect gives them a chance to be very intrusive. So intrusive that the mortgage advisor at the bank asked how much money my sister has saved up in total. This informal approach is very scary, daunting and invasive.
At the beginning they asked me some thing along the lines of "if im happy for them to hold my data" to which i said no... never have i been asked a such question in such a manner. He said to proceed we have to say yes to this question.. reluctantly i said yes.
I feel this bank, al rayan, is preying on muslims and taking advantage of customers because they think they are the only halal bank around.
i would never recommend this bank because:
1) there mortgage rates are very high at approx 4.79% ( ridiculous)
2) very unprofessional and aggressive. Arrogant.
3) at the beginning of an application they asked
4) very invasive. ask unnecessary personal question.
5) a very informal approach which is scary, as the advisors are very aggressive.
Reviewed on: 27th April 2020
