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Name: Stupot1717

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Account frozen in middle of covid-19 lock down leaving me stranded with a child at Exeter train station over night

1
Metro bank are the worst bank ever rude hang up constantly and freeze my account cause I sold my private car and received back payment due to covid 19. When I sold it I agreed to deliver to the buyer I dropped the car to Exeter and went to get a train back home Southampton, went to purchase my £40 ticket and it was declined despite several thousand available I tried again same outcome I ended up stranded at the airport in the middle of a covid pandemic with a very frightened 13 year old girl who had come with me. The next day after network rail gave us both a ticket free of charge I rang to find out my account is blocked over the payment the buyer made to me I provided all the proof of the payment and a statement from the buyer saying they transferred it and did so willingly still remained froze only let me access 1200 of a 9000 balance I attended the bank raised he’ll politely and was told they would let me withdraw half while they looked into this transfer I drove half hour back to the bank for them to say no you can only have 1000 after they had Rang me to go in and collect 4000 account still remains blocked they don’t let you talk to the department dealing with it and hang up on the phone avoid like the plague Reviewed on: 5th May 2020
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