AVOID AT ALL COST!!!
The app itself is really well designed, the customer service on the other hand... is rubbish or non-existent.They froze my account and asked me for documents to prove that is my salary.I send them a payslip they reply they want the last 3 months payslips.I send them the payslips they reply they want my bank statements for the last 3 months.How stupid and incompetent you need to be to ask me to provide bank statements from the same bank you work for?
Asked them if they have acces to my bank statements.
They replied "yes, of course".
Now they want my employment contract.
And keep playing this stupid game.
THEY STOLE £4268 FROM ME.
They keep telling me to use the in-app "live" chat but is just one chat active with the same "live" agent replying after 2 days.
You can't talk to someone else and you're stuck with the same incompetent named "Jordan".
There are a lot of people in the same situation that have nobody to complain to other than the "live" incompetent in the chat.
THERE IS NO PHONELINE.
I guess the rubbish or non-existent customer service is the price you have to pay for not using a reputable bank.
In my situation there are a lot of other people and this keeps repeating.
They always have the same automated dumb message wich is an apology for being incompetent but they are not willing to solve the problem either.
Reviewed on: 13th May 2020
