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Name: BBS Member

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Most Recent Reviews (4/1037)

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Quick help from live chat

5
I appreciate the quick and helpful live chat. Reviewed on: 2nd January 2024
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BBS Member
Reply from Thank you for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th January 2024

Easy and quick

5
Jess answered my question immediately and solved the issue straight away Reviewed on: 22nd December 2023
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BBS Member
Reply from Thank you for your great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 27th December 2023

Excellent Support from TeamBIBS

5
Great help over the phone recently from the friendly team Reviewed on: 20th December 2023
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BBS Member
Reply from Thanks for taking the time to leave us some feedback - the team really appreciate it and we will pass it on to our customer service colleagues. Happy Christmas! Response date: 22nd December 2023

No one every answers the phones or online chat

1
Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023
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BBS Member
Reply from Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023