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Name: Sarah

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Luck whether you speak to someone good on the phone. Charged me for a problem with their international payments documentation.

I've just started my own business designing rucksacks, getting them manufactured in China and brought to Europe. I needed a bank with an international reputation who could handle my international payments to China. My payment didn't go through due to Barclays failing to include my business address. I called to tell them to amend this. They did but they charged me an amendment fee. The following took 4 hours of my time to fix. I called to complain, fix their process for future international payments and fairly receive the £20. My first call was 1 hour long. the first person I spoke to treated me as a threat, telling me I was wrong and failing to grasp my problem. She passed me to two wrong departments and had explained my problem incorrectly to each. When I was finally put through to the correct department, someone accidentally hung up on me. I called back. An amazing customer services person came on the phone and fixed everything. I'm thrilled I was allotted this person on the phone lottery. Mixed bag. Broken documentation policy, no admittance of a problem until I complsined a second time. I told I need a work around and there is no solution. I applaud the final person I spoke to but I'm on the look out for a bank that takes international business payments transactions seriously. Reviewed on: 23rd December 2014