This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”?
So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct.
After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away.
It could have all been avoided if they were honest when I first made my call to them.
Very disappointed!
Reviewed on: 22nd June 2020
