NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated attempts to call them back - of course the lines are busy if nothing is sorted out, and we have to ring back repeatedly. Impossible to speak to the same person twice. Complaints process meaningless - no meaningful result.
Reviewed on: 23rd June 2020
