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Name: Alan

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Been trying to open a fixed rate bond for 5 weeks - still no joy !!!

Completed online application with no problems. Asked to provide additional information/documentation which was sent the same day and the original documents returned without too much delay. Waited a week to receive welcome pack and ID before contacting RCI. Have sent e-mails twice since and received automated response immediately noting that a reply will be sent within 4 days - still not had reply to either e-mail approximately 20 days since sending the first !! Appreciate that there may be difficulties due to the Covid 19 restrictions etc, but at least let people know what's going on. 14 days to pay into account way past !!!!! Is it a ploy not to pay the competitive rate promised at time of application ??? Pathetic service Reviewed on: 25th June 2020