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Name: Katie Collins

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Most Recent Reviews (2/2)

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Good Service - But Get Cashback

4
My family have always been with the RAC, so when I recently took ownership of my Dad's old car I followed the tradition and signed up with them as well. Not only have they been very prompt when we've needed them in the past (my family doesn't have a lot of luck with cars), but they also have a policy to prioritise women who are stranded on their own. I'm sure that this is something that the AA and Green Flag also do, but it's good to know that should I get a flat tyre one evening then I won't be left stranded on the road in the dark for several hours while waiting for help. The only thing I would recommend is that if you decide to go with them, check one of the cashback websites for a deal, I got a good £40-odd cashback, which really made a difference to the kind of cover I decided to get, and made it an excellent deal overall. Reviewed on: 24th December 2015

Excellent Customer Service

5
I joined Nationwide earlier this year and since then have had nothing but good service from them. Back in May I opened a new Nationwide ISA for the financial year. The whole process was very easy, I filled out a form online, including the details of ISAs I held with other banks from the past financial years which I wanted transferred in to this new ISA. I quickly received a letter from them with the details of my new account, including login details for online banking, and then further letters over the following two weeks to let me know the progress of the transfers from the other ISAs. Everything was done really quickly (the money showed up in my account before I got a letter confirming it had all moved successfully) and without any problems. I then moved back to my parent's house a few months later and had to change my address. Again the process was completely painless, I went in to a branch with my driving licence during my lunch break, and in less than five minutes everything was updated and confirmed. Finally I recently opened a Help to Buy ISA with them, and again the process was very easy. They answered the questions that I had about the process since I already had one ISA this financial year (Nationwide offer a "Split ISA" for just this circumstance), got me the forms quickly and then processed the whole thing at the desk. Even though the branch was busy as it's close to Christmas, there were plenty of staff on hand to help people and the queues were moving very quickly. I chose this ISA as it had a decent interest rate (compared to others), but I've been very impressed by Nationwide as a whole since I joined. Any time I've gone to a branch their staff have been cheerful and helpful, and have been able to answer any questions I have about their products. Overall I would highly recommend them to anyone who is looking to open an account with them. Reviewed on: 24th December 2015