They make everything overly complicated, even for the simplest things such as checking your bank balance. Poor customer service had to wait over 2 hours for someone to answer when phoning customer service.
Reviewed on: 24th December 2015
Although sometimes they like blocking my card. Can't fault them because it is a security issue when system sees unusual transaction on your account, like one day I’ve withdrew a large amount of cash and next day I couldn't pay by my card as it was blocked, a part of a bit of stress it’s all good, never have problem with customer support or dealing with my local branch it’s all good. It may cause you a bit of a headache as when you travel abroad and finding yourself in a position where you can’t use you card because the bank decided to block temporary your foreign transactions. Keep it up a good work. Well done Lloyds so far.
Reviewed on: 24th December 2015
