Wanted to buy a kitchen from Ikea....had a 400 mile round trip to our ‘local’ one...wanted to take advantage of 3 years interest free loan, but Ikano wanted more information/(even though both of us have an excellent credit rating). Left without purchasing kitchen. Paperwork finally arrived, wanted original bank statements (have banked online for 20 years) so no original statements and only bank that could verify us was another 400 mile round trip away. Finally managed to get accepted. Made appt to sign off paperwork (another 400 mile round trip)....appt cancelled as all Ikea stores closed before lockdown in 2020. Loan offer expired during lockdown. Went back down once stores were open, and they are asking for everything again, despite having previously approved it. Ironically, both of us are key workers and worked throughout lockdown period on full pay. No kitchen no loan. Would avoid them at all costs. We are £300 poorer in fuel and hotel costs to try and get this sorted. Beyond angry and frustrated.
Reviewed on: 18th July 2020
