They were unable to process what should have been a simple PoA savings account for my elderly mother with dementia. The application forms and gathering the required information took about 4 hours, and as they couldn't find the solicitors who certified the PoA document, they returned it, and as I was away for a week wen it arrived, I was unable to deal with it until I got back. I was told that was too late and that if I wanted to continue with the application I could only do that by starting the whole process again!
There was nothing wrong with the application and nothing wrong with the information I provided. The solicitor who certified the PoA copy was the same solicitors office who prepared the PoA document and the address was already on the document. I can't take the risk of re-applying. As well as the hours it would take to do so, I would have no guarantee that they wouldn't find some other reason to fail.
In the mean time, they were happy to bank the £85,000 cheque. The funds were returned, but the interest was never paid. They kept it.
Use a different bank.
Reviewed on: 31st May 2017
