If I could I wouldn’t have even put a 1 star!!!
To begin with the company are good and had no problems, I was an ignorant young driver who thought cheaper the better (boy was I wrong). Had my blackbox installed and the guy who installed it had broken my glove compartment and I haven’t had a single apology or anyone offer to fix it for me when he broken it completely!
It was going smoothly, I even recieved money back for driving good and I was happy about this (but little did I know they would just take this back)
Couple of months back, I had a text message to state I was no longer insured. I panicked and phoned the company and they had told me that my blackbox had stopped working and they had “tried” to email me. Complete rubbish as I had no emails and check mine daily. I asked why they couldn’t have phoned my contact number and they said it isn’t their job to call customers! Charming!
I was left with no insurance! No explanation, nothing! Later on I recieve an email for over £250 of overdue payments? When I had been keeping up with all my payments. I asked how this has come about they said it was administration charges because I had decided to leave the company. Which I turned round and said I didn’t decide to leave I got left with no communication and no insurance.
The person on the phone who I believe was called “Joshua” was horrible and smalmy. He twisted my words and recorded just my answer to what was a different question he gave and rang my dad up told him he asked a completely different question and that was my answer! Which I highly doubt is allowed!
Anyway we settled the so called “debt” because we didn’t want the hassle and we wanted to get away from this company. We had rude service from the staff before and after payment.
Finally thought that was the last I would have heard from them... oh no! Wrong Again!
They have emailed me months later after leaving them months ago, saying I have an overdue payment of 9pence!!! I kid you not 9p.... how?
Money grabbing thieves. Useless. Rude and downright scamming company. Never ever use this company unless you want the hassle and a lot less money in your account!
Reviewed on: 28th July 2020
