DO NOT TRUST THIS INSURANCE COMPANY- they don’t even deserve 1 star! I claimed for accidental damage to the screen of my MacBook. This claim got approved and my MacBook collected. After receiving my MacBook they gathered an Apple history and stated that my device was not in full working order prior to taking out the policy. When I asked them to further explain the issues present in the Apple history they brought up various unrelated issues from years ago which resolved themselves and did not require repair at the time. The history included: me being unable to open my files, my charger not working correctly etc. The only way they would go through with the claim was if I provided information that my MacBook had been repaired following the issues in the Apple history. Clearly they don’t realise that most minor issue do not require an insurance claim/repair - more than likely a software update will suffice!! Absolutely ridiculous that I am getting penalised for contacting Apple for support over the years. Seems to me that they will find any excuse not to repair a device which we pay insurance for!!! My MacBook was meant to be returned last week yet I have received no emails updating me on when this will be returned. AWFUL SERVICE!!!! Now they won’t refund my excess- so I have paid several months for a null and void diamond insurance cover and an excess which has led to no repair.
Reviewed on: 28th July 2020
