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Name: Tony

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Great as long as you don't need to claim.

1
Covid claim from April still waiting decision, you cannot amend, update a claim, call or email them. They can call you at any time and you better have your details at hand regardless of what your doing otherwise its another 28 days, if your driving or at work then tuff. You can cancel your claim at any time! They ask for details they already have time after time, nobody qualified to make a decision, always referred. Don't complain to Nationwide its not there problem, who chose them. My complaint to UK insurance was upheld but they lost my details so had to start claim again, not once but lost 3 times and each time you must start your claim again, I cannot stress how unprofessional this outfit is, its beyond belief. 4 months and still waiting. Reviewed on: 30th July 2020
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Tony