I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it.
My boy was unlucky first year he had elbow and hip surgery done.
His renewal premium went up to £116 a month.
Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer.
we were so glad we had insurance so we could give him good quality of life.
His second renewal came in at £406 a month £5000 a year! !!!
Now if l had no mortgage l would have done my bestt but we couldnt afford that.
Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets.
My boy was pts at 26 months old, we couldnt afford the extortionate renewal.
In less than a year it had gone up 728% .
My policy was lifetime cover and a top one.
Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition.
Not helpful or ethical,like to look good but fall short on customer service.
Reviewed on: 1st January 2016
