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Name: Philip Stone

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Most Recent Reviews (4/4)

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ReInventing Current Accounts

5
Young, exciting innovative and open. Their customer forum is the best advert for this new bank. Remarkable openness about their roadmap, ideas, issues and always listening to the bright inventive army of engaged customers whose input really changes their plans. Reviewed on: 9th June 2019

Innovative, open, fresh

5
Innovative in approach, incredibly open in sharing and discussing their plans and reporting on every step of progress. Reviewed on: 14th January 2019

Branch staff 1, Remote Access Nil

4
Staff in branch could not be more eager to help, and - despite a pointless, ugly, trendy redesign - customers tend to leave our NatWest smiling. More people now use app / online banking. The app is so limited in what you can see and do, I rarely bother. The website - unlike Santander - forces you to phone if you have a query. Crazy. They have to guess an answer or research one. Email (or logged-in secure web forms for account-specific questions) allows them time to read your detailed description, look into an issue and take their time to find an authoritative, accurate reply. Reviewed on: 8th September 2016

Professional

5
On the rare occasions I've had to use their live chat for a query, I've been startled by how quickly they understood the issue and had a clear, immediate answer or solution. Even on techy website problems or small print stuff on ISA terms. What a contrast with TSB whose own switch team (non-native speaker) were wrong on TSB's own switch terms, and helpline who don't know what Limit Alerts are. In branch very friendly, app is good, . Only downside is the stupid A5 size statements on multiple sheets. A nightmare to find things. Reviewed on: 2nd January 2016