Admiral is a company that sets a leading example for others and has gone over and beyond to support and engage with its customers.
The Coronavirus pandemic was unprecedented and Admiral was at the forefront of championing community efforts. An automatic £25 refund was given to car and van customers as part of a wider Coronavirus response. Moreover, Admiral supported the efforts of emergency services and NHS worker staff, as well as the wider community, by making policy changes for NHS and emergency service workers to make their life easier in the event of an accident and keep them on the road.
A monthly newsletter from Admiral provides engaging and useful content for customers. This includes articles such as: "Are you unknowingly breaking the law when you're driving?," "Maintaining your car during the coronavirus lockdown" and "Coronavirus: How to clean and disinfect your car." The newsletter engages customers by providing information that is relevant, interesting and timely.
Admiral has taken steps which show that it cares for its customers and is a role model car insurance company.
Reviewed on: 2nd August 2020
