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Name: Sandra Roberts

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Caroline explained everything clearly

Caroline took time to help me understand the various accounts on offer. This helped me to decide which was the right account for me. The online process took longer than I expected. As an existing member I thought the system would have pre populated forms and linked the accounts immediately, but it seemed Caroline had to re-input information you already hold. Reviewed on: 7th August 2020

Reply from Hi Sandra - thank you for taking the time to leave feedback - we will share your comments with our development team who are looking to improve our systems to make processes more efficient for customers. We will also share your comments with Caroline who will be pleased to hear them. Thank you for sharing this feedback it helps us improve processes to make them as smooth as possible. Response date: 7th August 2020