I wanted to make a payment a week ago for my phone bill, ho-ewer i wast able as my card didnt went trough, once i called bank i was told that my card has been frauded , i explained that it was me who was using the card for jd sports , any how I told that i just want to pay bill for the phone and she told me that i CANT, after long arguments she let me to pay the bill for my phone and told me that she will order new card, i was ok with that, however i asked if i can use this card to buy food and travel home, she said yes, and also that i will be able to take the cash....next day morning i went to the coffee shop and i was with work colleagues and my card declined i was so embarrassed ..after work i wanted to go home when i went to the bus card was declining again, so i went to nearest atm and wanted to take the cash, once i put card in the cash point there was a message than my card frauded and it was swollen /taken by atm,so I left with no card and money as it was Friday after working hours and none of the HSBC banks open Saturday and Sunday. i called bank and complained that i was told that i will be able to use my money while new card on the way but nevertheless my card was taken by cash machine , so i left with no cash no card, i have no familly here i am walking to work every day i cancelled my plans and i also had usines flights and many things regarding work and payments , i have been told that new card will arrive 3-5 working busines days hoewer nothing received yet after 5 days, when i called ONE MORE TIME today, on the phone i understoon that card wasnt ordered at all and she told me that i need to wait 5 more working days which is almost 2 weeks ...i have no word how much ,stress, confusion it cost for me also in regards of my work , business , and all kind of things, only my phone calls to you cost me almost 50£ also i wast able to make many payments and i am told to wait 5 more working days thats terrible that 3 people couldn't order the cards by mistake , and i want a compensation because it cost me a lot of damage not only money wise but physically and mentally.
Reviewed on: 12th August 2020
