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Name: Tayo Awofolu

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Horrible

1
Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago. I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me. They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me. I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days" Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over. Reviewed on: 20th August 2020