Have been paying them for about 9 years for buildings insurance. Never made a claim and paid about £700 per year.
We have a recent water ingress coming in on the side wall bubbling up the paint and plaster and also entering the downstairs cloakroom.
They tell us it cannot be claimed unless wind was above 50mph. How would I know that? How would they know that?
This is exactly what you need buildings insurance for I said and after a lot of discussion they said they would send a surveyor BUT they are unlikely to say that it is a valid claim and I would have my record marked as having made a claim, even if I do not and cannot claim!
What a joke! I could not believe it. The only time I try to make a claim I cannot and I will be marked that I have regardless.
Needless to say I will not be renewing and I urge you to be careful when considering what I thought was a reputable company.
Terrible company.
Reviewed on: 24th August 2020
