STAY CLEAR! whole host of problems, the app is very temperamental and doesn’t always work and the response when trying to sort it usually consisted of “leave the app open” which drained battery and used miles up. A new problem with it arose every other week. Also just had my renewal with a email stating “ Please be aware, Carrot WILL NOT automatically renew this policy.” followed by an email 2 weeks later stating my policy had been renewed with a credit agreement set up with a credit broker! Even after messaging them stating I wanted to NOT renew I received an email later that day stating a direct debit set up that had been SIGNED..... without telling me mind. I know it’s a touch cheaper but PLEASE PLEASE PLEASE do not use this company, pay the extra £5/£10 a month and go with the next cheapest, you’ll regret it if you don’t. Never written a review for anything in my life but felt compelled to do so today!
Reviewed on: 2nd September 2020
