Totally disgusted total avoid them poor customer service
1
Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS reply.
1. Can't fix/ replace tile because the wind force responsible for the damage doesn't qaulify with Thier criteria it has to be 55 mph. Wind apparently at that time was 40 mph. Who are they kidding? Have they been out measuring the exact wind strenght that day? What about wind gust? They blow more that prevailing winds isn't not? A single tile couldn't be blown off by 40 mph wind? Maybe the entire roof would be affected but one tile? Surely it doesn't weight a ton?
2. Secondly, They asked me what f I had maintenance done to the roof? It's a 14 yr old roof looks like new I said Why fix when there's nothing wrong with it. They said they can't fix my wind blown tile because I haven't cleaned my gutters and and maintained my roof. Total BS! Again ( I would surmise if I did say yes I had t cleaned then they would probably come up with an excuse saying it was weakened by people climbing on the roof hence the damage) they're just looking for reason not to pay the repair bill.
3. Thirdly, they Won't cover water damage due to hole in garage roof? Reason , Not part of accident damage? Surely that's sound like accident to me it was not done intentionally. This guys are crooks beware. They should stick to banking as surely they are incompetent in insurance.
Reviewed on: 13th June 2017
