I have banked with the co operative bank for several years with a few minor complaints that were dealt with quickly by their exceptional customer service people. No longer, I frequently have my card declined in stores despite being several hundred pounds in credit. As a disabled customer I rely on my card totally, when this has happened at an out of town location I have had to transfer from my wheelchair to my car, locate and drive to an ATM,transfer from my car again, get back into the car, drive back to the store to pay in cash, after transferring from car to wheelchair, then get back into the car. Ten minute transaction taking over half an hour. Getting from my wheelchair into the car is a painful experience which I would rather not repeat over and over again in short spaces of time. The reason my card was repeatedly declined? Apparently the transactions have been flagged up as dubious by their seemingly totally random fraud/security algorithm. This has happened to me twice in my local sainsbury's where I shop several times a week . The other reason that was given was (possibly) the amount of transactions, which is outrageous. I am in the process of switching to another bank.
Reviewed on: 11th September 2020
