I have been locked out of my account for days for the simple error of needing to change a password. A simple problem that most organisations deal with online within a few minutes. With HSBC this has taken days and still nothing. The on-line system requires downloading a form printing it signing, scanning it and emailing back, which is then ignored. They have frozen my on-line account without any email or warning. Just now I was on hold on for over two hours before the call was cancelled, back on again and waiting. Do not touch this bank, if you are with this bank move.
Reviewed on: 15th September 2020
