Had an accident that the other party took liability for. Hasting still trying to get excess from me.
Been over 6 weeks- my car hasn’t been seen or repaired.
Call centres in South Africa
No help at all- even though accident was not my fault.
They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is.
They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for.
Made complaints- they got resolved without even contacting me.
I’ve had to contact ombudsmen.
Will never Insure with Hastings again !
Reviewed on: 17th September 2020
