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Name: Richard

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Disgraceful claims ssrvice.. 6 months on and still no answer

my flight back from New Zealand was cancelled when Oz temporarily suspended transit flights ( was going via Sydney) That was on 23rd March 2020. It is now 23rd Sept .. a full 6 months on and I am still awaiting a decision on my claim. To date they have initially failed to log my claim ( admin error so they tell me) , i re sent it immediately ti be told that it would be at least 28 working days before they got to it....then had email saying there was no attachment... spoke to them and they apologised saying yes they can see it now!..Have rung them countless times to be told it would be escalated... and then prioritised....but still to hear from them. I raised a complaint, but 4 weeks letter got letter sayibg sorry cant deal with your complaint inside the 56 day time period!. Still waiting!!.. Having read these reviews it would have been nice to think someone from ASDA would be reviewing negaitive social media content like this... but doesnt look like they care Avoid at all costs Reviewed on: 23rd September 2020