One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have been told to call another company who are finalising it, but, as i rightly pointed out, my contract is with Tesco so it is not for me to be calling anyone else. Also, i am awaiting a replacement email, as the original one stated my excess at £800, it is actually £50 - apparently it was a typing error on the draft document! Inefficient, confused, uninterested - that is the only way i can describe this poor excuse of an Insurance Company. I think they should stick to being a supermarket - i award them 3 stars for that!
Reviewed on: 25th September 2020
