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Name: David

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AWFUL BANK

1
They simply have no customer service and from my own expereince they do not do business banking. I genuinely can't understand how they get these 5 star reviews, I can only think it's from lucky people (and ONLY personal accounts) who never need to bank to sort anything out. Tried opening a business account to switch to them for my company that have been in business for 30 years, 3 months later still not open. No idea what's going on, can't get ANY sensible replies from Metrobank, can't speak to anyone about it etc etc... constantly told I will be called back, it never happens. So now I have given up and staying where we are. They are impossible to deal with, staff are very friendly but utterly useless and unhelpful. Opening a business account with them seems impossible, they also seem not to want to take international payments which is difficult if you expect to sell anything outside the UK (they claim they do but in reality don't want to, so make it difficult to open an account to recieve payments from abroad). Very strange attitude to business and complete lack of understanding of how any business would operate. Avoid them at all costs and go with a proper bank, it'll save you lots and lots and lots of trouble in the long run. I think we had a lucky escape by NOT switching to them. Dreadful bank. Reviewed on: 4th October 2020
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David