YBS wanted six forms of identity to verify the ID's and address of my wife and myself (3 each) during the process of setting up a savings account.
YBS rejected three of them. For example, I sent our local authority's council tax demand for the current year to verify my address (which is also oddly enough the same as my wife's). I redacted the amount of council tax to be paid for the simple reason that that information is none of YBS business; I am simply verifying my address. Other than that, the document verified my address, the council's address, the date etc.
YBS then wrote to us to state that three of the forms of ID/address that we used were unacceptable, including the above.
Of course, that YBS letter used our ID's and address, which YBS said we had been unable to confirm!! (Wait till you try its satirically named 'Customer Services'. YBS can be crassly inept over the phone as well as via the post).
It really is time that consumers stopped using foolishly over-officious, banks/building societies like this. Credit it or not, there is a BS in the Midlands that among the few methods by which my 16 year old son could prove his ID/address was possession of a shotgun license!
Reviewed on: 10th October 2020
