I got burgaled 2019 rang NatWest insurance . Had over 4-5 people involved left messages to a girl called Emma in Glasgow never got back to me had a nervous break down social workers critical care team mental health only for Ian aitken to tell me he wasn’t interested in the emotional side only the claim was scared frightened at my lowest lots of family things goin on suicide critical car accident with my daughter family suffering cancer dad in hospital for over 5-6 week a lot so wasn’t thinking straight wrote on a receipt we’re I thought I had purchased items well my mum . Now only to be told by Ian aitken that he thinks Iv exaggerated the claim and he will be putting forward that I don’t get a penny . I have all items still in my house that we’re bro or damaged they stole my sons tools and Xmas presents so now I’m not getting anything and my son has no tv either please try other insurance companies they may all be the same it’s not the criminals you should fear it’s the insurance company I made a mistake and now there giving me nothing the worst part is they were fully aware I wasn’t myself confused scared under mental health and they said we’re not botherd . Think someone gets a bonus if they don’t pay you out I’m heartbroken and lower than what I was before so please think twice about NatWest insurance. My kids Cnt believe how bad Iv been treated no one has ever rang me to give support at the worst time of your life I’m scared all the time in my home put cameras up and upgraded all security and NatWest don’t care . No one rings you to support help or advice you they just see you’ve made a mistake and that’s it so please if you ever unsure make sure you ask questions I wish I had but no one helped me or cared I had zero support
Reviewed on: 13th October 2020
