I’ve been a chase customer ever since it came to the UK and switched from starling bank and never looked back excellent benefits and cash back you won’t be disappointed
Reviewed on: 15th February 2024
Where do I start..
Where do I start it’s taken over Two weeks to get a replacement phone sorted and not at all surprisingly at all ......it’s the wrong spec phone sent out.
It’s taken so long to get a phone in the first place to be then sent the wrong spec phone. Especially when it’s on how many bits of proof it says a SPACE GREY iPhone everything I own from Apple is grey and black that’s why I have a space grey phone...Not a gold one!!
The disappointment when I finally thought after 14 days of no phone on the top level of cover mind you costing me £17 a month to take 14 days to replace with the wrong spec phone is a poor do really.
Especially when my wife had to make a similar claim through her bank got sorted in a matter of days.
So I wonder how long it will take you the right phone out?? Another week? Two weeks?
Not happy...really go to your bank or another company unless you can do without a phone for a minimum of 2 or 3 weeks or even longer now I guess!!........ not looking good at all......
Also beware as I just found out in the small print that they can just send you out any colour phone they like.
All of Apple product I own are space grey or grey and been sent the worst iPhone of all the gold iPhone that no one wants!!
The cheapest option for the company never mind what the customer had or insured in the first place you get what we send I was told by not the first agent the second....so basically tough that’s what your getting sort of attitude. So what am I paying your top premium for exactly?
14 days without a phone to be then told tough we have sent you a phone that isn’t the phone You brought and insured with us but it will have to do.
It also Amazed me that someone had time flag my review at 8am but still by 12 no one had rang me or replied to my emails but had time to flag a 100% legitimate review of my experience so far strange that!!
3/11 still no response I was promised a call from. A supervisor yesterday but I wasn’t really expecting a call and as with my whole experience so far!!
Still no response to any emails
It says I’ve been contacted on my review...guess what I haven’t. I really hope people read this review before buying insurance from this company
Reviewed on: 2nd November 2020
