I had my amazing Lhasa apso for near 15 years and he sadly passed away a day ago. Due to this useless company not doing their job correctly not only do I have to suffer with the bereavement of losing my beloved boy, but I also have to deal with a fee of 500 pounds because I was never offered the euthanasia and cremation add on to my policy from the beginning when I joined and nearly 15 years later! Any pet owner would obviously say yes to paying an extra 150 to make sure they are covered for their pet incase of illness. I am absolutely disgusted that I was also told if I didn’t decide on euthanasia and I basically allowed my boy to suffer until his final day I would have been covered. What a horrible comment to come out with! They call themselves a friendly pet insurance company. They are a disgrace to all pet owners and animals! Don’t waste your money and time on this waste of fresh air. It’ll be better off BULLDOZED!
Reviewed on: 5th November 2020
