The old online banking system wasn't great, but it worked. The new system is atrocious. It is impossible to use and missing so many of the features that other banks have. I lost the will to live trying to cancel a direct debit. It was less painful having root canal work. Whoever signed off on this monstrosity should be sacked. Myself and my wife have now moved our business banking elsewhere and could not be happier.
Reviewed on: 17th November 2020