I had a credit card with M&S and I found their customer service to be severely lacking. Also their processes are way behind the times. The app and site UI is very very basic.
Registering Apple Pay means you have to ring every time! All other competitors activate by text or email. Of course it’s an offshore call centre that take forever!
When I wanted to close my account I filled in the form and never heard back!! They also will not close the account until your next statement date! The account is closed as I can see that on my credit file, but to this day, I’ve still never heard back from M&S to confirm it.
Get a credit card elsewhere! Avoid!
Reviewed on: 17th November 2020
