Earlier this in heavy winds, a tile was blown form my house roof. This damaged a neighbour's property causing damage. Initially Legal and General Insurance agreed to settle the claim and instructed repairs to be carried out.
Five months later, after following up the claim. L and G decided not to pay out on the claim, the reason was I had stated my property was maintained in good order. L and G said they would most likely have paid out it I had said my property wasn't maintained in good order.
This was my first insurance claim in over 35 years, I have found out the hard way, honesty doesn't always pay with insurance companies.
I now find I have to settle the repair bill with my neighbour myself, despite being insured, or so I thought. Never totally trust an insurance company.
Reviewed on: 25th November 2020
