Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system. Asked me to call them to sort it out. So turns out I have been insured for a week , wouldn't have been covered had I been in accident and had the audacity to tell me they would offer a new policy but as the old one had lapsed - due to their fault remember - the new policy would increase by 25% . No apology and no offer for a reduction so went elsewhere
Reviewed on: 28th November 2020
