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Name: Iyas AlQasem

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Charged for a claim that wasn't paid

I'm looking to cancel my policy with Swinton. I would expect the premium to not be paid for the remaining period of the policy. Instead, Swintons are charging me nearly £300. The reason is an unsuccessful claim that we made a couple of months prior. My son's bike was stolen, and I wasn't sure if it was covered by our policy. When I spoke to the team to ask, they suggested that I claim as that would be the only way to find out for sure. Which I did. It turned out not to be covered. Shame, but I accept that - if it's not in the policy, then it shouldn't be paid. But now I come to cancel the policy, and instead of having the remaining premium cancelled, Swinton are asking me to pay £287 for the claim that wasn't covered. Is that not beyond ridiculous? Reviewed on: 12th September 2023

Worst online of any bank I've used, and no longer ethical

I've used probably around 10 online banks for myself, my family and for companies, including the likes of NatWest, HSBC, Barclays, Unity Trust, BBVA, Santander and so on. By some LONG margin, the co-op is the worst of the lot. I was OK with previous (also worst ranking) online because they used to be an ethical bank, and so I put up with its foibles. But they rolled out a new one which is significantly less usable than the last one (on the verge of unusable), which when combined with their severely less ethical credentials means there really is no reason to be with this bank any more. Avoid. Reviewed on: 18th December 2020