I couldn't log on because of changes in your system. Temporary passwords sent out are unnecessarily complicated and difficult to read with many special characters.Saffron ask for feedback but then ignore it
Reviewed on: 15th January 2024
I applied for a monthly savings account but because I did not send up enough ID documents, they cannot open an account. I will now send up further ID but what a faff. The staff on the phone were very pleasant and rang me back as promised BUT the Scottish Building Society must move into the 21st century and do electronic checks. I have accounts with lots of small building societies, Loughborough, Principality, Buckinghamshire and Cambridge to mention a few. They all confirmed my ID by electronic checks. Why can't SBS?
Reviewed on: 21st December 2020
