Ageas underwrites Homelet Landlord Insurance. After a severe storm, water came in through the bathroom extractor fan duct and damages felt, battens and bathroom ceiling. I have full accidental damage cover with Homelet, so contacted them with a claim which they passed on to Ageas. The storm was not severe enough for storm damage and twice Maxine from Ageas wrote back to me to say had not got accidental damage insurance, even though my policy clearly said I had. After phoning Homelet to be assured I had indeed got accident damage, I re-contacted Ageas, who now want a lot of details, estimates and photos, and the last house inspection report. They do not acknowledge receipt of emails, and so I am left paying out of my pocket at the moment and just hoping my claim will be met. I will be contacting the financial ombudsman looking for another company if it is not.
Reviewed on: 17th January 2022
The exchange rate on euro purchases and ATM withdrawals is very fair and there are no charges for non-sterling purchases. The card is easier to read than other cards. The site, with the savings spaces, is enjoyable and easy to use.
Reviewed on: 17th January 2022
